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Practice Management

Mr Kevin McDonald (m)

Practice Manager

The Practice Manager is responsible for the efficient, effective, safe management and running of the Practice and its Finance.

We welcome feedback on our surgery including compliments/complaints/suggestions/areas for improvement/areas we excel in as this is one of the ways we can raise our surgery profile.  We aim to offer you a first class service and experience.

Dr Sharmeen Haque (f)

Assistant Practice Manager

Administration

Olivia Howell (f)
Melissa Cox (f)
Val Sanders (f)

Data Entry / Administration

Dorothy Summers (f)
Lis Scudder (f)

Target Administrator

Prescription Team

Angela Shaw (f)
Hazel Price (f)

Reception

Judith P Morrison (f)
Lawrence Grace (m)
Tina Jenner (f)
Taylor Gardner (f)
Heather Smith (f)
Daisy Costigan (f)
Anne Ford (f)

The reception staff are here to help you and are your link with the rest if the health care team.

They have a difficult job to do with telephone calls and enquiries coming from every direction. When you telephone for medical attention the receptionist may need to ask for a few details in order to judge the urgency of your request. They have been asked to do this and the information you give will always be treated in confidence as they are bound by the same rules of confidentiality as the doctors and nurses.

Our reception staff are our front-line people and the clinicians could not do their jobs without the receptionists and administrative team. We value them highly and expect you to respect them and their role within the practice. As such, any unacceptable behaviour on the part of patients towards our staff will meet with sanctions and zero tolerance, and patients abusing the staff, whether verbally or otherwise, risk being removed from our list.

Help us to help you by staying calm and being polite.

 
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