Telephone Consultations Telephone consultations can also be pre-booked. These are limited. Please remember to leave a contact number that is easily accessible for your return call. You may be asked a few questions by the receptionists so they can leave as much information as possible for the doctors. This enables the doctors to deal with the more urgent cases first. Thank you for your cooperation. Urgent Appointments There will be a limited number of ‘urgent appointments’. Again, please do not demand to see a doctor of your choice. Yes, by all means ask for a certain doctor but please accept that doctor may well be already booked up for that day. While the surgery strives to accommodate patients’ requests, it is impossible to meet all the demands made of them. Pre-Bookable Appointments You can pre-book an appointment up to four weeks in advance. Each appointment is for 10 minutes and covers one issue. If more than one family member needs to see the doctor, please make a separate appointment for each person. If you would like to discuss two issues then please make a double appointment. Double appointments must be prioritised. Please do remember that although an appointment may be available when you request one, a double appointment might not be as readily available and you may experience a slightly longer waiting period to book a double appointment. Bexley Hub If you are unable to find a suitable appointment at the practice, and are unable to attend our walk-in clinics, you can now book an appointment at a Bexley Hub site. For further information, please see our Bexley Hub page. Cancellations If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you repeatedly do not attend ("DNA") appointments, this will be handled in line with the Surgery's DNA policy.